1. Who we are and what this policy covers
Nanori is operated by Nanori, with its business address at 1201 North Market Street, Wilmington, DE 19801, USA. In this policy, “Nanori,” “we,” and “our” refer to that company.
This policy covers the Nanori marketing website and inquiries made through it. It does not replace customer agreements governing Nanori Lens, Nanori Trace or Nanori Oversight. Data handled inside a customer deployment, or supplied for support, is governed by the applicable agreement and the actual service arrangement.
2. Information we collect
You choose whether to contact us. The contact form requests your name, work email address, an optional company name and your message. Follow-up correspondence may contain additional information you choose to provide. Please do not submit passwords, access keys, production database contents or other sensitive information through this form.
When the website is hosted online, requests pass through Cloudflare. Hosting and security services may process IP addresses, request times, browser and device information, requested URLs, and signals used to distinguish people from automated traffic. Email delivery services process recipient addresses, message content and delivery information.
The current public website does not authenticate customer accounts, accept support-case submissions, process purchases, offer a newsletter subscription or provide a live AI chat. Customer Portal pages provide the interface; account services are not connected yet. The Sammy walkthrough uses illustrative console captures; interacting with it does not send a question to an AI model.
3. How we use information
We use information to respond to inquiries, arrange requested conversations or demonstrations, deliver an acknowledgment, operate and protect the website, investigate misuse and meet applicable legal obligations. A contact request does not automatically subscribe you to a newsletter.
Where a legal basis is required, processing may rely on our legitimate interests in responding to business inquiries and securing the website, steps requested before entering a contract, legal obligations, or consent where appropriate. The applicable basis depends on the purpose and circumstances.
4. Service providers and other disclosures
The intended live website uses Cloudflare for hosting and request handling, Cloudflare Turnstile for protection against automated abuse, and Resend for contact notifications and confirmation emails. Our business email provider also processes messages received by the team. These providers receive information needed for their respective services; they are not all recipients of every category of information.
The intended live contact form uses Cloudflare Turnstile in Invisible mode, which runs verification in the background without a visible challenge widget. When enabled, Turnstile processes technical signals including IP addresses, TLS fingerprints, browser User-Agent information, and the site key and associated website origin.
Cloudflare uses these signals on our behalf to detect and block bots. It also acts as a controller when processing signals to improve Turnstile’s bot-detection capabilities. Further details are provided in the Cloudflare Turnstile Privacy Addendum and Cloudflare Privacy Policy linked below.
Our contact endpoint does not maintain a separate database of inquiries or deliberately log message bodies. That does not mean the information is never stored: mailboxes, email delivery services and infrastructure services can retain messages or operational records under their applicable settings and terms.
We may disclose information when required by law, to protect legal rights or investigate misuse, or in connection with a business transaction subject to applicable safeguards. We do not sell information collected through this website or share it for cross-context behavioral advertising.
6. How long information is kept
We retain inquiry information for as long as reasonably necessary to respond, manage the resulting business relationship, meet legal requirements or resolve disputes. The relevant factors include whether a conversation is active, whether it becomes a customer relationship, the sensitivity of the information, and applicable recordkeeping obligations.
Retention can differ between our mailbox and service-provider systems. We do not promise a single deletion period across all systems. When information is no longer needed, it should be deleted or anonymized, subject to legal requirements and ordinary backup cycles. You can request deletion as described below.
7. Your choices and privacy requests
Depending on your location and applicable law, you may have rights to access, correct or delete personal information, receive a portable copy, restrict or object to certain processing, or withdraw consent where processing relies on consent. These rights are subject to applicable conditions and exceptions. Withdrawing consent does not affect prior lawful processing.
Use the website contact form and begin your message with “Privacy request,” or write to our business address above. Describe your request and the email address used to contact us. Do not include identity documents in the initial request. We may need information to verify your identity or an authorized representative’s authority before acting.
We will handle requests and any available appeal under the law that applies to the request, and will not discriminate against you for exercising applicable privacy rights. You may also have the right to complain to a relevant privacy regulator.
8. International visitors
Nanori is a U.S. business. Information may be processed in the United States and other locations where our providers operate. Privacy laws may differ from those where you live. Where applicable law requires safeguards for an international transfer, appropriate arrangements must be in place for that transfer. This policy does not claim that Nanori holds any particular transfer certification.
9. Security and children
We use safeguards appropriate to the website and its information, but no website, email service or transmission method can be guaranteed completely secure. Avoid sending confidential customer data through the general contact form.
This website is intended for business audiences and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has supplied personal information, contact us so we can address it.
10. Updates and contact
We will identify the effective or revision date of a published policy and post updated versions on this page. If a change requires additional notice or consent under applicable law, we will provide it. For questions about privacy, use the contact form or the business address above.